Privacy & Cookies Policy

Fleur Moss Therapy
Last updated: August 2026

Your privacy is important to me. This policy explains how Fleur Moss Therapy collects, uses and protects your personal information, as well as how cookies may be used when you visit this website.

Your personal information

When you contact Fleur Moss Therapy or become a client, I may collect information including:

  • your name and contact details;

  • information you provide when making an enquiry;

  • appointment and booking information;

  • information you choose to share as part of therapy;

  • payment information; and

  • correspondence between us.

As part of providing therapy, some information may be sensitive and may include information relating to your health and wellbeing.

I only collect and use personal information where there is an appropriate reason and lawful basis for doing so.

How I use your information

Your information may be used to:

  • respond to enquiries;

  • arrange and manage appointments;

  • provide therapy services;

  • communicate with you about your sessions;

  • process and record payments;

  • maintain appropriate professional records; and

  • meet legal, regulatory, safeguarding and professional obligations.

Your personal information will not be sold or used for unrelated marketing purposes.

Confidentiality

Information shared as part of therapy is treated confidentially.

There may be limited circumstances where confidentiality cannot be maintained, for example where disclosure is required by law or where there are serious safeguarding or safety concerns.

Where appropriate and possible, I will discuss this with you.

Sharing your information

Your personal information will not normally be shared with other people or organisations without your knowledge or consent.

Information may be shared where necessary with trusted service providers used to operate my practice, or where I have a professional or legal obligation to do so.

How long your information is kept

Personal information is kept only for as long as reasonably necessary to provide my services and meet relevant professional, insurance, legal or regulatory requirements.

Information that is no longer required will be securely deleted or disposed of where appropriate.

Your rights

Under UK data protection law, you may have the right to:

  • access personal information held about you;

  • ask for inaccurate information to be corrected;

  • request deletion of your information in certain circumstances;

  • object to or restrict certain uses of your information; and

  • withdraw consent where processing is based on consent.

Some information may need to be retained where there is a legal, professional or regulatory reason for doing so.

If you have a concern about how your personal information is being handled, you also have the right to contact the Information Commissioner's Office (ICO).

Cookies

Cookies are small files that websites may store on your device to help the website work correctly and understand how it is being used.

This website may use:

  • Essential cookies – necessary for the website to function properly and securely.

  • Analytics cookies – which may help me understand how visitors use the website, such as which pages are visited.

  • Third-party cookies – which may be used by services embedded or linked through the website.

Where consent is required, non-essential cookies will only be used after you have been given the opportunity to accept or reject them.

You can also manage or delete cookies through your browser settings.

Third-party websites

This website may contain links to third-party websites or services. These organisations are responsible for their own privacy and cookie practices, so you may wish to review their policies when using their services.

Security

I take reasonable steps to keep the personal information I hold secure and protect it against loss, misuse or unauthorised access.

However, no website, email service or online system can be guaranteed to be completely secure.

Changes to this policy

This policy may be updated occasionally to reflect changes to my services, website or legal requirements. The latest version will be available on this website.

Contact

If you have any questions about this Privacy & Cookies Policy or how your personal information is handled, please contact:

Fleur Moss Therapy
fleurmosstherapy@gmail.com
www.fleurmosstherapy.com